GENERAL OUTLINE
1- Welcome protocol for international patients
- Explanation of services
I- Payment Methods
II- Claims
III- Controversy
IV- In case the Patient Needs Assistance
- How to greet the patient
- How to commercialize a medical or tourist service
- Tour operators, ambulance, and hotel chain of supply
- Complimentary services
- Additional services available
2- Doctor-Patient documents
- a) Patient Waiver
- b) Informed Consent
- c) Service Contract
3- Medical Treatment
- a) Explanation of medical Procedure and Process
- b) General Drug Administration (technical terms and scientific name) (anesthesia, antibiotics, bandages, catheter, etc.)
- c) International Name of the Treatment or Procedure
- b) Allergies
4- Ways of Doing Things in Mexico
- How to refer to nurses and staff in general
- Requesting items (fresh sheets, toiletries, additional drugs, food, and allergies)
- Getting around
5- Post-Op
- Process
- Follow-up appointments
- Continuous care